Legal notice
Legal notice
This legal notice regulates the identification of the entity responsible for the (in)VITRO online store, available at invitro.pt.
Entity identification
The online store invitro.pt is operated by:
In Vitro Decor, Lda
Company tax number: 519480660
VAT number: PT519480660
Address: Av. Dr. João Canavarro 305 — Centro Comercial Alameda — Loja 31, 4480-668 Vila do Conde, Portugal
Email: geral@invitro.pt
Trade name: (in)VITRO
Activity
(in)VITRO sells natural closed terrariums made with plants, moss, glass, substrate and other natural elements.
The products are sold through the online store and delivered in mainland Portugal, under the terms defined in the store policies.
Contact
For any question related to products, orders, deliveries, returns, professional requests or general information, the preferred contact is:
You can also contact us via WhatsApp through the link available on the website.
Intellectual property
All content available on invitro.pt, including texts, photographs, images, product descriptions, logos, graphic elements, visual identity, layout and other content, is owned by (in)VITRO or used with authorisation.
The copying, reproduction, distribution, alteration or use of website content for commercial purposes is not permitted without prior written authorisation.
Product information
(in)VITRO aims to present clear, up-to-date and accurate information about its products.
As these are natural closed terrariums made with plants and organic elements, there may be variations compared with the images shown in the store, including differences in colour, composition, plant development, maturity, condensation, moss, substrate and arrangement of natural elements.
These variations are part of the living and handmade nature of each piece and do not, in themselves, constitute a defect or lack of conformity.
Availability and prices
Product availability, prices, campaigns and commercial conditions shown in the store may be updated at any time.
In the event of an obvious error in price, availability, description or information shown on the website, (in)VITRO may contact the customer to propose an appropriate solution, including correction, change, order cancellation or refund, where applicable.
External links
The website may include links to external pages, social media, payment platforms, legal entities or other third-party services.
(in)VITRO is not responsible for the content, operation, policies or practices of external websites that are not directly managed by the brand.
Complaints Book
In the event of a complaint, the consumer may contact (in)VITRO directly through geral@invitro.pt.
The consumer may also use the Electronic Complaints Book, where applicable, through the official platform: Electronic Complaints Book.
Alternative dispute resolution
In the event of a consumer dispute, the consumer may use a competent alternative consumer dispute resolution entity, under the legally applicable terms.
Applicable law
The use of invitro.pt, the purchase of products and the commercial relationships established through the online store are governed by Portuguese law and other applicable European legislation.